Gaming isn't just about winning — it's about the experience. 3999com believes every player has the right to play safely and within their means. Our responsible gaming policy is here to guide you.
At 3999com, responsible gaming is more than a policy — it's a core value. Every day, thousands of Bangladeshi players enjoy slots, fish games, and betting on our platform. But gaming is only truly fun when it's kept in check and approached mindfully. Responsible gaming means knowing your financial limits, keeping track of your time, and treating gaming as entertainment — not a source of income.
We understand that the thrill of online gaming can sometimes push people beyond their limits. That's why 3999com is always ready to provide accurate information, practical tools, and support whenever you need it. Becoming an informed player is the first step to being a better one.
All responsible gaming tools at 3999com are completely free and available to use at any time.
Gaming is entertainment. Just like watching a film or playing cricket with friends, online gaming should be something you enjoy. When it stops being fun and starts causing stress, that's a sign something isn't right. 3999com is here to support you in those moments.
3999com encourages every player to follow the core guidelines below. Sticking to these keeps gaming enjoyable at all times.
Never think of gaming as an alternative source of income. Winning feels great, but losing is part of the game. Avoid the mindset of chasing losses.
Set aside a fixed amount before each session. Stop when it's gone. Never play with borrowed money or dip into your savings.
Decide in advance how long you'll play each day. Use an alarm or timer, and take breaks to avoid long uninterrupted sessions.
Avoid gaming when you're angry, depressed, or under the influence of substances. Decisions made in an emotional state rarely lead to good outcomes.
Don't let gaming affect your family or social life. Spend quality time with the people you care about. Gaming is a small part of life — not all of it.
3999com strictly prohibits minors from gaming. Do not allow younger family members to access your account, and always keep your password secure.
A key part of responsible gaming is staying aware of your own habits. The comparison below will help you understand the difference between healthy and problematic gaming:
If two or more of the warning signs above apply to you, contact 3999com Support today or make use of the self-exclusion feature.
Answer the following questions honestly. If you answer "Yes" to 3 or more, consider reaching out for support.
Have you ever spent more than your planned budget and regretted it afterward?
Have you placed increasingly larger bets multiple times trying to win back money you lost?
Have you felt uncomfortable or restless when trying to stop gaming?
Have you hidden the amount you gamble or the money you spend from family or friends?
Has gaming affected your ability to meet work, study, or family responsibilities?
Have you borrowed money or used family savings to fund your gaming?
Have you ever lost track of the outside world while gaming alone for long periods?
This questionnaire is not a substitute for professional medical assessment. It is intended only to raise awareness. Please seek expert advice if needed.
3999com provides a range of effective tools to help ensure a safe gaming experience. You can activate these at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit cannot be increased within 24 hours.
Set your daily playtime in advance. When the time is up, you'll receive an automatic notification and the session will end.
Take a voluntary break from your account for anywhere between 24 hours and 30 days. You will not be able to log in or make deposits during the break.
Close your account for anywhere from 3 months to permanently. Requests to open a new account during an active self-exclusion period will not be accepted.
Set a maximum amount in BDT you're willing to lose within a given period. Once that limit is reached, gaming will stop automatically.
Pop-up notifications will appear at regular intervals, showing a summary of how long you've been playing and how much you've won or lost.
To activate these tools, log in to your account, then Settings → Responsible Gaming Choose your preferred option from the menu.
See the list below for how each type of limit works and when it takes effect:
| Limit Type | Options | Time to take effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Active |
| Session Time Limit | 30 minutes – 8 hours | Immediate | Active |
| Break | 24 hours / 7 days / 30 days | Immediate | Optional |
| Self-Exclusion | 3 months / 6 months / Permanent | Within 24 hours | Recommended |
| Reality Check | 30 / 60 / 90 minutes | Immediate | Active |
You must be at least 18 years old to register at 3999com. We verify the age of every account through KYC checks. However, as a parent or guardian, you also have responsibilities:
If we receive information that a minor is using our platform, we will immediately close the account and notify the relevant authorities.
You don't have to face a gaming problem alone. 3999com's support team is available 24 hours a day, 7 days a week. If you feel gaming is having a negative impact on your life, reach out today.
Email us for support: [email protected] — We will get back to you within 24 hours.
3999com believes that promoting responsible gaming is not just the player's responsibility — it's ours too. That's why we continuously improve our safety measures, maintain a trained support team, and follow internationally recognized responsible gaming standards.
If you feel your gaming is getting out of control, contact our support team without delay.
Start Safe Log InWe're committed to responsible gaming. Set your limits, stay aware, and keep gaming as a source of enjoyment.